Client Services Officer

Reports to: Chief Financial Officer

The Client Services Officer plays a key role in ensuring that all fund holders receive excellent service and a positive experience working with the JCF. Specifically, the incumbent will provide support for the granting process; will be responsible for the scholarship program; will play a role in providing expert support for, and augmenting usage of Donor Central; and be responsible for other projects as assigned.

Grant & Other Support:

  • Support the Grant and Scholarship Officer in the grant administration process.
    • Including filing, ACH collection, emails and suggesting improvements to work processes.

Scholarship Program:

  • Under the training and supervision of the Grant and Scholarship Officer be responsible for all aspects of the scholarship Program.
  • Act as a liaison between JCF and the families who have established scholarship funds.
  • Coordinate the scholarship application process.
  • Promote scholarships throughout the CEGEPs and Universities to get a good pool of qualified applicants.
  • Plan the annual scholarship event with the support of the Marketing, Communications & Events Officer.

Donor Central:

  • Responsible for maintaining Donor Central (on-line grant portal) and improving the donor experience when issuing grants.
  • Ensure Donor Central reflects the JCF brand image and that relevant information is updated on a regular basis, working closely with the marketing team.
  • Interface with our software provider to work on enhancements as needed.

Other:

  • Participate in staff meetings and workgroups.
  • Assist with special projects and other duties as assigned.

Qualifications:

  • Bachelor’s Degree or Diploma of College Studies (3-year technical program) in Office Technology or in another field pertinent to the primary responsibilities.
  • Strong computer skills with experience in MS Word, Excel and Outlook.
  • Strong abilities in IT, skilled in using technology and able to learn new software.
  • Excellent communications skills and good verbal and written language skills in English and French.
  • Must be customer and detail-oriented with excellent interpersonal skills.
  • Strong professional ethics and the ability to maintain the confidentiality of sensitive information.
  • Superior organizational skills, detail-oriented, discreet, conscientious, capable of taking initiative and ability to multitask.
  • Proactive problem solver.
  • Ability to work independently and collaboratively. Team player.
  • Must be able to maintain a professional demeanour and work well in a fast-paced organization, meeting strenuous deadlines.

 

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